1. PRIVACY POLICY

1.1 Introduction

BESA Group (“BESA”, “we”, “our”, or “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our Platform. BESA Group operates as an education services and technology company providing and digitizing the entire journey from career assessment and counseling to admission, visa guidance, and enrollment. The platform is connecting students, universities, and agencies in one seamless and integrated ecosystem.

1.2 Scope

This Privacy Policy applies to:
- Website visitors
- Mobile App users
- Students and parents
- Educational partners
- Users of paid and unpaid services

1.3 Information We Collect

We may collect the following categories of data:
Personal Information
- Full name
- Email address
- Phone number
- Nationality and country of residence
- Date of birth (where required)
- Academic background and interests

Educational & Service Data
- Program preferences
- University choices
- Application-related documents (submitted voluntarily)
- Career assessment responses
- Counseling notes and progress tracking

Technical & Usage Data
- IP address
- Device type, browser, OS App usage, interaction logs
- Cookies and analytics data

Payment Information
- Transaction references
- Payment status (Note: BESA does not store full card details; payments are processed via secure third-party gateways.)

1.4 How We Use Your Information

We use your data to:
- Deliver counseling and admissions services
- Provide AI-powered assessments and recommendations
- Communicate with you regarding services and updates
- Process payments and invoices
- Operate the SaaS counseling management system
- Improve platform performance and user experience
- Meet legal and regulatory obligations

1.5 Legal Basis for Processing

We process personal data based on:
- User consent
- Contractual necessity
- Legitimate business interests
- Legal obligations

1.6 Data Sharing

Your data may be shared with:
- Partner universities (only with your consent)
- Authorized service providers (IT, payment, analytics)
- Legal or regulatory authorities when required
We do not sell personal data to third parties.

1.7 Data Storage & Security

- Data is stored on secure, encrypted servers.
- Access is restricted to authorized personnel only.
- Industry-standard technical and organizational safeguards are applied.

1.8 Data Retention

Personal data is retained only as long as necessary for service delivery or legal compliance. Users may request deletion of their data at any time, subject to legal requirements.

1.9 User Rights

You have the right to:
- Access your data
- Request correction
- Request deletion
- Withdraw consent
- Object to certain processing activities
Requests can be submitted to: info@besaeg.com

1.10 Children’s Data

For users under 18, parental or guardian consent is required. Parents may request access or deletion of their child’s data.

2. COOKIES POLICY

2.1 What Are Cookies

Cookies are small data files used to enhance user experience, analyze traffic, and improve platform functionality.

2.2 Types of Cookies

We Use:
- Essential Cookies: Required for platform functionality
- Analytics Cookies: To understand user behavior
- Performance Cookies: To optimize speed and experience

2.3 Managing Cookies

Users may manage or disable cookies via browser or device settings. Disabling cookies may affect certain features.

3. PAYMENTS & TRANSACTIONS

3.1 Payment Processing

All online payments made through the Platform are processed securely via licensed third-party payment service providers. BESA Group does not store, process, or retain full card details. Payment information is handled directly by the payment gateway providers in compliance with PCI-DSS security standards.
By completing the payment, the user confirms that they are the authorized cardholder or have full authorization to use the selected payment method. Services provided by BESA Group are advisory, digital, and consulting-based. Outcomes such as admissions, scholarships, or visa approvals are not guaranteed and are outside the scope of payment obligations.

3.2 CURRENCY & TAX DISCLOSURE

Payments may be processed in:
EGP (Inside Egypt)
USD/EUR/other supported currencies (Globally)
Any applicable taxes, gateway fees, or currency conversion charges imposed by banks or payment providers are the responsibility of the user unless explicitly stated otherwise.

3.3 CONSUMER PROTECTION & REFUND COMPLIANCE

In compliance with Egyptian Consumer Protection Law: - Users are entitled to clear disclosure of service scope before payment.
- Digital and consulting services that begin immediately after payment are not subject to automatic refund rights once service delivery has commenced.
- Refund requests are evaluated on a case-by-case basis, strictly under the conditions stated in the Refund Policy.

3.4 DISPUTES, CHARGEBACKS & FRAUD PREVENTION

If a user initiates a chargeback or payment dispute: - BESA reserves the right to suspend services during investigation.
- Supporting documents (signed agreements, consent logs, service records) may be shared with payment gateway or the issuing bank.
- Fraudulent chargebacks may result in permanent account suspension.

3.5 DATA SHARING WITH PAYMENT PROVIDERS

For payment processing purposes, limited personal data (name, email, transaction reference) may be shared with the payment gateway strictly for: - Payment authentication
- Fraud prevention
- Regulatory compliance
This data is processed under their respective privacy policies.  

3.6 CROSS-BORDER SERVICE DISCLAIMER

Some services are delivered from outside Egypt. By completing payment, the user acknowledges and agrees to receiving cross-border digital and consulting services, which are legally permissible under Egyptian law.

4. REFUND & CANCELLATION POLICY

4.1 General Policy

All service fees are non-refundable once service delivery has commenced.

4.2 Refunds May Be Considered

Only If:
- A duplicate payment was made
- A technical error prevented service access
- A billing error occurred

4.3 Non-Refundable Cases

No refunds will be issued if: - The user cancels after service initiation
- Required documents are not provided
- The user changes country, university, or program
- The application outcome is unsuccessful
- Visa is rejected or delayed

4.4 Visa Disclaimer

BESA provides visa preparation support only. We do not:
- Guarantee visa issuance
- Secure embassy appointments
- Influence embassy decisions

4.5 Subscription Cancellation

Subscriptions may be canceled at any time to stop future billing. Past payments remain non-refundable.

5. POLICY UPDATES

BESA reserves the right to update these policies at any time. Updates will be published on the Platform, and continued use constitutes acceptance.

6. CONTACT US

For questions, concerns, or policy requests:
info@besaeg.com
www.besaeg.com